Focus Logmein Rescue

Introduction & Overview

Focus is a point-of-sale and business management system. When you need technical help from your support team, Focus includes a built-in integration with LogMeIn Rescue (often called +Rescue) that lets a trusted technician securely view and control your system remotely.

This short process (under 60 seconds) allows the technician to troubleshoot issues without visiting your location. The video demonstration shows the exact end-user workflow on a typical terminal screen.

What the process achieves

• Generates a temporary, secure remote support session.
• Gives the technician controlled access only while the session is active.
• Maintains a full audit trail for security.

Prerequisites

Before starting, ensure you have:

• Focus software running on the terminal (you’ll see the main black interface with the white square preview area and on-screen keypad on the right).
• A stable internet connection.
• A 6-digit session code (PIN) provided by your support technician (example used in the demo video: 123456).
• Administrator or sufficient user permissions on the terminal (most stations allow this).

Security note Only enter the PIN when instructed by a technician you recognize and trust. The session is encrypted, time-limited, and can be terminated at any time.

Step-by-Step Setup Instructions

1. Open the About Window From the main Focus screen, tap the time in the upper right or if you are in the Setup/Backoffice access from the Help > About menu 
2. Navigate to the Support Tab In the About window, click the Support tab at the top (alongside tabs such as Dealer, System, Internet, myfocus, etc.).
3. Click “Grant Remote Support” Locate and click the button labeled Grant Remote Support. The button will highlight when selected.
4. Enter the Session Code A new window titled Enter Session Code will appear with an on-screen numeric keypad.
   • Enter the 6-digit PIN provided by the technician.
   • Use the on-screen keypad or your physical keyboard.
   • Click OK when finished (or press Enter).
   • If you make a mistake, use the backspace or clear option shown.
5. Switch to the Web Browser Focus automatically opens your default web browser and loads the LogMeIn Rescue customer page (secure.logmeinrescue.com).
   • The PIN field should already be populated with the code you entered.
   • You may see a brief “Invalid PIN” message during testing or if the code has expired — this is normal in demo scenarios.
6. Join the Support Session Click the blue Join session button.
   • Follow any on-screen prompts to download and run the Rescue applet if required (step listed on the right side of the page).
   • Grant the necessary permissions when prompted.
   • Once the technician joins, remote control will begin.